Our Services — NELGO IT-Services
Reliable, Structured and Complete IT Services for Modern Businesses
Your IT environment should support your growth, not slow it down. Our services are delivered with years of experience, global insight, and ITIL/ITSM-aligned processes that guarantee consistency and reliability.
Our Service Offering
Below is a breakdown of the core services we provide. Each one tailored to meet the unique demands of your business.
Hardware Installations and Maintenance
1. Hardware Installations & Maintenance
Our team handles the installation of your IT hardware with a professional, step-by-step approach that ensures everything is set up correctly from the start. We also take full responsibility for ongoing maintenance, ensuring every device—from workstations to servers and network equipment—functions at its best. With proper installation and continuous maintenance, your business benefits from reduced downtime, improved performance, and longer hardware lifespan.
IT End-User Training
2. IT End-User Training
Technology evolves quickly, and employees often need guidance to keep up. We recognize this and provide training tailored to your organization’s needs.
These sessions can take place onsite or at a preferred location and are delivered using modern training tools and clear, practical methods.
Our goal is to ensure your staff are well-equipped to use your IT systems efficiently, confidently, and safely.
IT Support Helpdesk Services
3. IT Support Helpdesk Services
Our 24/7 helpdesk is always available to respond promptly to your IT concerns. We understand that your IT service desk is often the first point of contact for staff and management, so we ensure that your experience is fast, professional, and supportive.
A strong service desk is essential for smooth operations—that’s why we offer flexible, customized IT support desk solutions tailored to your company’s specific needs. Using a proactive support model, we identify potential faults early and resolve them quickly, allowing you to focus entirely on your core business activities
Software Development
4. Software Development
Every business has unique processes, and sometimes standard off-the-shelf software isn’t enough. We support you fully in developing custom web applications designed specifically for your organization.
From initial visualization and design to development and final deployment, we collaborate closely with you at every stage. We regularly seek your input to ensure the finished application aligns perfectly with your expectations.
After deployment, we continue to maintain the application and ensure it remains secure, stable, and efficient.
Remote Support
5. Remote Support
We set up a robust remote connection system within your environment to allow our team to resolve issues quickly without needing to visit your office physically.
This saves valuable time and ensures that small issues never become major interruptions. Our remote support system is secure, seamless, and efficient.
Information Data Reporting
6. Information Data Reporting
If your team needs accurate reporting for service improvement or internal policy decisions, we work with you to generate meaningful and reliable data.
Our reporting support ensures management always has access to clear insights that guide better decisions and improve IT service delivery.
Email Services
7. Email Services
Effective communication is vital for productivity. We work closely with your organization to design email and collaboration solutions that fit your vision and workflow.
Whether you choose Microsoft Office 365 or a web-based email system, we configure everything to support seamless communication across all departments. Our goal is to ensure your organization has a dependable and secure communication platform at all times.
IT Systems Monitoring
8. IT Systems Monitoring
We implement modern, intelligent system monitoring tools that track the health of your IT environment in real time. These systems alert us immediately when something abnormal occurs, allowing our team to respond quickly before issues escalate.
With proper monitoring in place, your business experiences fewer disruptions and stronger overall system stability.
Information Security
9. Information Security
Every organization depends on the confidentiality, integrity, and availability of its data. Based on your infrastructure requirements, we implement a security framework that ensures all three (the CIA triad) are fully maintained.
Our information security service includes:
- System hardening
- Disaster recovery setup
- Regular security reviews
- User awareness training
- Protection of stored and transmitted data
We also provide ongoing security education for your staff, recognizing that end-users are often the weakest link in the security chain.
Network Security
10. Network Security
We secure and stabilize your IT environment using reliable infrastructure and network solutions. Our services include:
- Regular updates and patch deployment
- Configuration of network devices and server infrastructure
- Consultation on infrastructure improvements and optimization
With consistent attention to your network environment, your organization enjoys stronger security, better performance, and long-term reliability.
Data Backup Solutions
11. Data Backup Solutions
Unexpected events happen—hardware failures, accidental deletion, cyber incidents, and more. To protect your organization from data loss and operational downtime, we design and implement backup solutions tailored to your needs.
Our backup systems ensure your data is always recoverable and your business can remain operational even after a disruption.
Cloud Storage and Other Services
12. Cloud Storage and Other Services
Modern businesses need quick access to information and the ability to share data safely and efficiently. We design cloud storage solutions that keep your data accessible on the go while maintaining strong security controls.
Beyond accessibility, our cloud setups reinforce your information security posture and support collaboration across your organization.
Software as a Service (SaaS)
13. Software as a Service (SaaS)
Cloud technology has transformed the way software is delivered.
We help you adopt SaaS solutions that simplify your workflow, reduce infrastructure burdens, and improve flexibility.
Whether you’re transitioning to cloud-based tools or integrating new platforms, we guide you through the process and ensure everything works seamlessly.
Infrastructure Architectural Design
14. Infrastructure Architectural Design
From layout planning to final implementation, our experts guide you every step of the way to ensure the right decisions are made and executed properly.
Let’s Support Your Business
Your business deserves IT systems that work smoothly, securely, and without constant worry.
